Mark the letter A, B, C or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a cohesive and coheren...

Mark the letter A, B, C or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a cohesive and coherent exchange or text in each of the following questions.

Question 1.

Dear Customer Service Team,

a. After bringing it home and installing it correctly, I found that it did not work properly.

b. Please advise me on how to return the faulty item. I look forward to your prompt response.

c. Whenever the power is on, the drum does not spin, and the machine makes a strange noise.

d. I am writing to complain about a washing machine I purchased from your store on 22 February 2026.

e. As this is a brand-new product and still under warranty, I would like to request a replacement or a full refund.

Yours faithfully,

Laura Brown

        A. c-a-d-b-e                B. d-a-c-e-b                        C. a-e-d-c-b                        D. e-d-b-c-a

Question 2.

a. The upward trend continued and in 2020, more than half of its population lived in urban areas. In the next twenty years, the urban population is expected to reach 65 per cent of the total population.

b. The line graph shows population trends in Fantasia's urban and rural areas over the 1950-2040 period.

c. By contrast, the urban population rose throughout the same period. In 1950, the percentage of urban population was just around 6 per cent. It increased slightly to 15 per cent in 1980.

d. Overall, the urban population has increased and will continue to grow while the rural population has decreased and will continue to fall.

e. In 1950, 94 per cent or most of Fantasia's population lived in rural areas; this figure remained stable until 1960 before falling to 48 per cent in 2020 and is expected to drop to 35 per cent in 2040.

        A. b-c-d-a-c                 B. b-c-d-a-e                         C. b-d-e-c-a                         D. b-a-d-c-e

Question 3.

a. Mike: Not bad, thanks. I'm just glad it's over! How about you? How'd your presentation go?

b. Lucy: Sure thing! Come over around 10:00, after breakfast.

c. Lucy: Hey! How did your Pragmatics exam go?

d. Mike: No problem. So... do you feel like studying tomorrow for our English exam?

e. Lucy: Oh, it went really well. Thanks for helping me with it!

        A. c-a-e-d-b                B. c-d-e-a-b                        C. e-a-c-d-b                        D. e-d-b-c-a

Question 4.

a. Firstly, it helps people distinguish between reliable sources and misleading or false content.

b. As a result, individuals are better equipped to make informed decisions and avoid being manipulated by misinformation.

c. Media literacy also encourages audiences to recognize bias, persuasive techniques, and hidden agendas in advertisements and news reports.

d. On a larger scale, integrating media literacy education into school curricula is crucial for developing responsible and critical thinkers.

e. Media literacy is an essential skill in the modern world because it enables individuals to critically evaluate the vast amount of information they encounter every day.

        A. c-b-a-e-d                B. e-a-c-b-d                        C. c-a-b-d-e                        D. e-c-a-d-b

Question 5.

a. Katy: Honestly, I'm not sure if I'll go. I don't know Sam that well.

b. Jane: Hi, Katy. Are you going to Sam’s party at the weekend?

c. Jane: Don't worry. He's very friendly, so I think you two will get along.

        A. b-c-a                B. b-a-c                        C. a-b-c                        D. c-a-b