Question 13: a. Emma: That is why our neighborhood center now asks volunteers to stay after events and sort waste with local residents. b. E...

Question 13:

a. Emma: That is why our neighborhood center now asks volunteers to stay after events and sort waste with local residents.

b. Emma: At first I thought our street clean-up was only about picking up trash, but the conversations after it changed my mind.

c. Liam: Really? I used to think those activities were too small to matter, but now I can see they help people connect more in the area.

A. a – c – b        B. b – c – a        C. c – a – b        D. b – a – c

Question 14:

a. Bank staff: I’m sorry to hear that. Have you already blocked the lost card?

b. Customer: Not yet. I was not sure whether I should come here first or call the hotline.

c. Customer: I lost my bank card yesterday, so I’d like to ask how to get a new one.

d. Bank staff: You should block it as soon as possible, and then we can help you apply for a replacement card.

e. Customer: I understand. Could you also tell me what documents I need to bring for that?

A. c – a – b – d – e        B. c – d – a – b – e        C. c – b – a – e – d        D. a – c – b – d – e

Question 15:

Dear Mr. Pham,

Thank you for your time and interest in our marketing assistant position.

a. Although we will not move forward with your application at this stage, the interview panel appreciated your clear ideas and the way you responded to the case task.

b. If a suitable opening appears in the coming months, we would be glad to contact you again, especially for roles involving content planning and team support.

c. After reviewing all final-round candidates, we decided to offer the position to someone whose previous experience matched our current campaign timeline more closely.

d. We were especially impressed by your thoughtful questions about training, feedback, and how junior staff members develop their skills in the company.

e. Because of that, we hope you will continue following our recruitment page, as your strengths may fit a different role better in the future.

Best regards,

Hiring Team

BrightPath Media

A. a – d – c – e – b        B. c – a – d – b – e        C. c – a – d – e – b        D. d – a – c – b – e

Question 16:

a. For that reason, a careless joke, an angry comment, or an unverified post can spread harm much faster when it comes from someone with millions of followers.

b. Some people argue that famous figures deserve total freedom online, yet influence is never just personal once it shapes public behavior, spending, or opinion.

c. Managing celebrity speech more carefully does not mean banning every mistake; it means expecting public figures and their teams to correct harmful claims quickly and speak responsibly.

d. This is especially important when the topic involves health, law, education, or social conflict, because one dramatic sentence can easily be repeated without context.

e. A singer or actor may post from a private account, but the public often reads those words as guidance, approval, or truth rather than casual opinion.

A. c – a – e – b – d        B. b – d – a – e – c        C. b – e – a – d – c        D. e – b – d – c – a

Question 17:

a. What makes his influence positive is not only his success but also the calm way he responds to pressure, which gives young fans a model of discipline without loud self-promotion.

b. Many teenagers admire Lionel Messi for his football skills, yet his wider impact comes from the attitude people connect with his name off the field as well.

c. Because of that, parents and coaches often mention him when they want children to understand that lasting respect usually grows from consistency, not only from talent.

d. Even people who do not follow football closely still recognize that image, since years of steady performance and charitable work have made him seem reliable to many audiences.

e. In a media culture that often rewards shock and quick attention, that quieter kind of influence may be one of the most valuable things a celebrity can offer.

A. b – a – d – c – e        B. a – b – d – e – c        C. e – b – a – c – d        D. b – d – a – e – c